ClipBucket Troubleshooting FAQ

Alternative Encoding Options (No FFmpeg Installed)

If you don't have FFmpeg installed on your server & cannot install it, you have five (5) options:

Get a host that has FFmpeg pre-installed & fully functional (Works4Sure.com)
Get at least a VDS / VPS (Virtual Dedicated Server / Virtual Private Server) -- use dynamic encoding
Hire a professional to install FFmpeg, et al (ClipBucketMods.com)
Encode via Hey!Watch or videnc
Encode via ClipBucket Desktop Uploader

Auto Logout (Not able to stay logged in)

If you have issues staying logged in, this is a problem w/ PHP sessions on your server.
Have your host or sysadmin resolve it.

Basedir Incorrect

Basedir Incorrect

See here:

ClipBucket on Windows

Running ClipBucket on Windows is not officially supported.
ClipBucket is designed to run on *nix

ClipBucket Install Guide

ClipBucket Install Guide

See here: ClipBucket Installation Guide

Current Year Does not Display

If the current year does not display in your templates, follow the instructions here:

RE: no year 2009

Google Analytics Code -- where do I to place it?

Where do I place Google Analytics code?

Get the code from Google.
It should look something like this:

Option 1 of 2:

1. Change the code to resemble:

2. Insert the edited code at the bottom of this file:

/styles/{your_selected_style}/layout/footer.html

Option 2 of 2:

1. Change the code to resemble:

{literal}


{/literal}

2. Insert the edited code at the bottom of this file:

/styles/{your_selected_style}/layout/footer.html

HD Encoding (High Definition)

HD encoding (High Definition) is now available for ClipBucket.

How to Install ClipBucket on Windows

How to Install ClipBucket to Use Dynamic Encoding [Video Tutorial]

How to Install ClipBucket to Use Dynamic Encoding
Video Courtesy: backyard | VidShack

NOTE: This video is in HD, please allow it to buffer before playback.

How to Install ClipBucket to Use Static Encoding [Video Tutorial]

How to Install ClipBucket to Use Static Encoding
Video Courtesy: backyard | VidShack

NOTE: This video is in HD, please allow it to buffer before playback.

I changed a file now I'm getting an error

If you manually change something in a file and then you start getting errors then it possibly could be a change you made. You'll want to re-upload a backup of your file. If you didn't save a backup then you'll want to re-download the ClipBucket package and extract the file you need and then re-upload that file.

Always make a backup of a file before you start an edit. The file you may need may no longer be available on the Clipbucket site.

IE (Internet Explorer) is Slow

Why is Internet Explorer slower than other browsers on my site?

Check independent browser benchmarks.
Internet Explorer ranks as the world's slowest browser.

Inactive Videos after Successful Conversion

If videos remain in an inactive state after successful conversion, this indicates a problem in conversion. Check the video_detail table. If the the video's status is not "Successful" the video will show as inactive to non-admin users.

Recommendation: Update FFmpeg

Internal Server Error

Internal Server Error

Delete .htaccess

You'll also will have to turn off SEO URLs in the web site settings since the search engine friendly links are generated with the .htaccess file.

Mass upload works as admin but user upload doesn't work

Try the fix in this thread. http://forums.clip-bucket.com/showpost.php?p=8153&postcount=9

No Conversion

No Conversion...

Insure that you have the required video components installed on your server & the paths are correct.
Required video components:

Check your site using these tools:

http://yourdomain.com/admin_area/vid_check.php
http://yourdomain.com/admin_area/vid_test.php
http://yourdomain.com/admin_area/ffmpeg_check.php

No Thumbnails

No Thumbnails

This is a problem with your ffmpeg install -- incorrect version or incorrect path.
For ClipBucket 1.7, verify that your ffmpeg version is at least FFmpeg version SVN-r15261.

Only Small Video Files Convert

Only Small Video Files Convert

Add to .htaccess

php_flag display_errors off
php_value max_input_time 86400
php_value max_execution_time 86400
php_value max_post_size 104857600
php_value output_buffering on
php_value post_max_size 104857600
php_value upload_max_filesize 104857600
php_flag safe_mode off

If you are on Shared hosting, your host or sysadmin must edit these values in the server's php.ini file. If a php.ini file exists in the root directory of your ClipBucket site delete it. This file does nothing.

PHP Path

You'll have to correctly set the path to php or clipbucket won't work properly. Your host will already have php installed if they do not then clipbucket will not work. The path to php is typically something like /usr/bin/php or /usr/local/bin/php. The path to php will never be something like /home/username/public_html/php. If you set this as the path you'll have problems. If you have any questions on your path to php, ask your host.

Server Requirements for Running ClipBucket

Minimum Server Requirements for running ClipBucket:

PHP 5.x
MySQL 4.x or greater
FFmpeg
flvtool2 (optional for adding metadata to encoded FLV files)

Shared Hosting

Shared hosting is not officially supported. Your host or sysadmin will need to properly configure the server for video encoding.

Suphp and ClipBucket

When a script creates files, these files will be created as user 'nobody'. With suphp enabled, the files will be created as your web host username. The benefit is you can use less permissions on directory and files which is more secure. The downside is if you have a file with two high of permissions then the script will give you problems. A classic example with regards to ClipBucket is the player.conf.php file. If you have suphp enabled and this file is chmod 777 or 666, your videos won't load. The easiest thing is to ask your host if suphp is enabled.

Support via PM (Private Message)

Support via PM (Private Message)

There is no support provided via PM (private message).
Please use the applicable forums.

Video Processing

Video Processing....

There is a problem with your ffmpeg version or PHP path.
Use these tools on your site:

http://yourdomain.com/admin_area/vid_check.php
http://yourdomain.com/admin_area/vid_test.php
http://yourdomain.com/admin_area/ffmpeg_check.php

Why do you ask all the questions when I post on the forums

The reason for the questions is so we have as much information as possible so we can help answer your question. When we see posts that say "it doesn't work", "no video", "no processing", etc., the issue can be a bunch of different reasons and without looking at the site we can't answer the question.

Only moderators and developers can see your admin password. The more info you give the better chances you have of getting a working response. The ultimate decision is yours.

Where can I get the latest version of the static ffmpeg?

You can download the latest revision of ffmpeg from the clip-bucket web site. http://clipbucket.org/frs/?group_id=504&release_id=102

What is SVN and Clipbucket version and where can I get this information?

The ClipBucket version is the release number and SVN stand for subversion and this basically means a complete new version hasn't been released so as the developers edit the files a new subversion (SVN) number is created. If you log into your admin area and you look under general statistics both of these will be displayed up top.

If you upgraded from a previous version and you didn't change the information in the database, it will show the old SVN number.

ClipBucket Discussion Forums FAQ